Today I had to make some phone calls that I was dreading. Not just because I sometimes get tongue tied on the phone with strangers (didn’t happen today – a miracle!), but because I hate being put on hold. HATE IT. I mean, does anyone actually like it?? That music (or more accurately muzak). Those patronising messages every 5 minutes about how the service provider is thankful that I am waiting and that they appreciate my call and that I am in a long queue – thanks for being patient (when I have no choice). Yuck yuck yuck. I got off lightly because in total, I was only on hold…